Halo Mini help center

Play mini games, earn points, redeem points for real rewards (PayPal, Visa, gift cards, airtime — options depend on your country).

The basic flow:

• Tap or play games to watch short ads and earn points
• Open boxes (bronze, silver, gold) that drop as you play
• Open the Wallet tab to redeem your points for rewards

No. Halo Mini doesn't require any ID, KYC, or document submission. You only need:

• Enough points to reach the reward
• Your PayPal email (or recipient info, depending on the reward type) at the moment of redemption

It depends on how much you play. Open the Wallet tab — the progress bar next to each reward shows how close you are. The first reward (typically PayPal $1) is the fastest milestone.

Available rewards depend on your country. Common options:

• PayPal — cash to your PayPal account
• Visa virtual cards
• Mobile airtime (carriers vary by country)
• Gift cards — retail, food, gaming

Open the Wallet tab in the app to see exactly what's offered for your region.

• Tap — Tap the character → watch an ad → receive a box
• Scratch — Watch an ad and scratch the ticket for instant points
• Spin — Watch an ad to spin the wheel for instant points
• Card — Watch an ad to flip a card and receive a box
• Daily check-in — Once per day, watch one ad for bonus points
• Missions — One-time tasks like leaving a review
• Offers: Try apps and games or answer surveys in the Offers tab
• Weekly raffle — Earn entries by playing, drawn weekly
• Referrals — Invite friends and earn from their redemptions

Each game has a daily play count and short cooldowns between plays, shown on the game screen itself (e.g., "3 left today" or a countdown timer).

Limits vary by country and game, and we tune them over time. Check the game screen for the current numbers.

Boxes from the Tap and Card games are locked for 24 hours after you receive them — this is by design, not a bug. You'll get a notification when your box is ready to open.

Boxes come in Bronze, Silver, and Gold tiers — higher tiers are worth more points.

Boxes are saved automatically to your inventory. Tap the boxes button at the top of the home screen to see them — locked boxes show a countdown, openable boxes can be tapped to claim.

Yes — higher tiers pay out more on average. We're continuing to widen the gap between tiers so gold feels meaningfully better than bronze.

1. Open the Wallet tab
2. Choose a reward
3. Tap to redeem
4. Enter your phone number (for PayPal/gift cards this is the contact step — your PayPal email is entered later)
5. Confirm — points are deducted immediately
6. Most rewards arrive within minutes, occasionally up to 24 hours

Currently once per day. We're working on expanding this.

For PayPal and gift card rewards (delivered through Tremendous), the payment doesn't go directly to your PayPal — you need to claim it through a Redeem Now button inside the app.

How to find it:

1. Open the Wallet tab
2. Tap the My Rewards sub-tab
3. Find your completed order — there's a Redeem Now button next to it
4. Tap Redeem Now → you'll be taken to the Tremendous page → enter your PayPal email there → done

The button stays until you claim, so it won't disappear if you miss it the first time.

No, that's correct. PayPal redemption is a 2-step process:

• Step 1 (inside our app) — enter your phone number as contact info
• Step 2 (after tapping Redeem Now → Tremendous page) — enter your PayPal email

Both steps need to be completed for the payment to arrive.

• Airtime — seconds to a few minutes
• PayPal / Visa / gift cards — usually a few minutes after you tap Redeem Now, occasionally up to 24 hours

If it's been more than 24 hours, contact support with your reward name and the date you redeemed.

Most common reasons:

• The phone number isn't currently active with the carrier (inactive, or ported to a different carrier)
• Wrong carrier selected (e.g., a Smart number on a Globe airtime product)
• Number format issue (must include the country code)

If your redemption fails, your points are automatically refunded to your balance. Verify the number is active with the correct carrier and try again.

Yes. In the Shop you can redeem USDT or USDC:

• USDT is sent to your MiniPay wallet. Enter the phone number linked to your MiniPay account.
• USDC is sent to your World App wallet. Enter your World App wallet address.

The minimum amount depends on your country and is shown on each item. Please double-check the phone number or wallet address before you confirm: crypto sent to the wrong wallet can't be recovered.

Products are shown based on your country. Not all countries have the same reward options yet — we're adding more as we expand.

Each user has their own invite code, found on the Invite a friend screen in the Mission tab. When someone signs up with your code:

• You earn 5% of everything they make — for life (every ad they watch)
• Plus 5% every time they cash out a reward
• It costs them nothing — they earn as usual, you earn on top
• It's ongoing — you keep earning as long as they stay active

Inviting friends is the #1 way to grow your earnings beyond watching ads yourself.

Tap the Mission tab at the bottom of the app, then open the Invite a friend card at the top of the list. Your code is shown there under Your Invite Code, with a copy button next to it — plus buttons to share it directly. It is not in the profile or Edit Profile screen.

Anywhere — friends, family, social media, Telegram, WhatsApp, reward-app communities, your YouTube channel. Be honest about what the app actually is so the people you refer engage with it.

Google sign-in and email/password are separate — you have to use the one you originally signed up with.

• If you signed up with Google, use Continue with Google
• If you signed up with email, use your email and password

They can't be mixed.

Your data is safe on our servers — it's never lost. This usually happens after a reinstall, clearing app data, or switching devices, which removes your login session from the device.

The fix:

1. Open the app and tap Sign in with Google
2. Choose the same Google account you used originally
3. Your balance and history restore immediately

Your login session lasts up to 30 days of inactivity. If you haven't opened the app in 30 days, you'll need to sign in again — your balance and history will still be there.

Halo Mini doesn't work over VPN connections. This is because advertisers pay for real users in real geographic regions — anonymized VPN traffic isn't what they're paying for.

This strict policy is how we're able to pay 3–4× more per ad than other reward apps. Please disable your VPN to use the app.

Our anti-fraud system automatically detects activity that breaks our Terms of Service:

• Multiple accounts on the same device
• VPN use
• Automated activity (bots, emulator farms)

These violations devalue rewards for legitimate users.

If you believe the suspension is a mistake, contact support with your account details. Otherwise, the suspension stands.

No. One account per person, per device. Multiple accounts violate our Terms of Service and trigger automatic suspension — this rule protects reward value for all legitimate users.

Never. Halo Mini will never ask for your password, OTP, or PayPal login. Only your PayPal email is needed at the moment of redemption.

If anyone — even someone claiming to be Halo Mini staff — asks for sensitive credentials, it's a scam. Please report it to us.

No. Services that offer to swap your PayPal balance for local currency (DANA, OVO, etc.) through Telegram or other chat platforms are often scams — many users have lost money.

If you need to convert PayPal funds to your local bank, use PayPal's official services only.

Account deletion is permanent:

• Your balance is permanently lost
• If you sign up again later, it will be a new account. Your old balance and history won't come back
• The action cannot be undone

If you just want to take a break, you can simply stop using the app — your balance stays safe.

When you redeem certain rewards, we entrust the phone number you enter to our fulfillment partners solely to deliver that reward — never for marketing or any other purpose:

• Gift coupons (Korea) are sent by SMS/MMS through KT alpha Co., Ltd. (주식회사 케이티알파), which delivers the coupon and handles related customer-service lookups and resends.
• Mobile top-ups are processed through Reloadly, and PayPal / gift cards through Tremendous.

We share only what's needed to complete the reward you requested. If a delivery fails, your points are automatically refunded.

Ad availability depends on networks, your location, your device, and time of day. Things that usually help:

• Try at a different time of day
• Switch between WiFi and mobile data
• Make sure Data Saver mode is OFF
• Close and reopen the app
• Update to the latest app version

We're adding more ad networks to make this less frequent.

This can happen when the ad didn't finish loading 100% before processing, or the network blipped at the wrong moment.

The fix: Close the app completely and reopen it — your points are recovered automatically. If it keeps happening, try a different time of day.

Try these in order:

1. Close and reopen the app
2. Restart your device
3. Check your internet connection (try switching WiFi ↔ mobile data)
4. Make sure you're on the latest version (check the Play Store)
5. If it still happens, send us a screenshot with details

The progress bar moves as you earn points. If it seems stuck, you may not have earned points in that session (ad didn't complete, mission didn't register, etc.). Try a different mini game to verify points are accumulating, then check the progress bar again.

Scroll down — there are usually more games on the home screen and more missions in the missions tab below the visible area. If after scrolling you still see only one, send us a screenshot and we'll investigate.

• Email: fw+halo_mini@humanlabs.cc
• In-app: open the Account tab → Customer Support

Include a screenshot if you're reporting a bug or a failed redemption.

Join our Telegram community: https://t.me/halomini — multiple language groups available.

Yes. Real users redeem real rewards (PayPal, gift cards, airtime) every day across all our active markets. If you have concerns or have experienced a failed redemption, contact support with details — we'll investigate every case.